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Warewashing Servicing and Maintenance

In busy commercial kitchens, warewashing repair and maintenance can often be overlooked, but it’s vital to the smooth running of any kitchen.

Dishwashers and glass washers are used constantly and are the backbone of kitchen service efficiency. Continuous use can take a toll on any equipment, and commercial dish and glass washers are no exception. 

As with all commercial equipment, keeping on top of minor issues is essential to ensure they stay manageable. By engaging with Certa Service, we can often diagnose and solve problems before they become more ominous. Repairs that are left too long can become very expensive and sometimes irreparable.

Daily maintenance tasks, such as keeping detergent levels consistent and emptying filters, are essential. Therefore, we can also help sites to ensure kitchen staff know how to use the appliance correctly. This, in turn, can limit energy consumption and longer-term wear and tear. Alongside considered routine service and maintenance, you can help to ensure your equipment reaches its full lifespan potential.

  • Improved equipment lifespan
  • Enhanced cleaning results
  • Sustainability Benefits

Have a problem in the kitchen?

In the unfortunate event of an emergency, our engineers will respond quickly and efficiently whatever time of day or night. We carry an extensive stock of spare parts for a wide range of equipment used in most hotel kitchens – including generic parts – and aim to fix most problems on the spot. We know that hotel kitchens need to operate 24/7, perhaps more than other sectors in the commercial catering world, so you can rely on us to get you up and running again swiftly.

Frequently asked questions

If you’re not sure where to start, here are some questions we get asked a lot.

  • How many items can the engineer inspect while on site?

    If you have more than once issue it is always helpful for us to know about these before the visit, and then the engineer can be made aware. The engineer can look at as many items as required while there, so don’t worry if you have more than one unit that is faulty. Please note specific engineers are require for Gas/Refrigeration/Extraction etc, so if you have two units from different categories then you may need separate engineers.


  • What happens if the engineer can’t resolve the fault on site?

    In some cases a first time fix may not be possible and parts will need to be ordered. If a temporary fix can be made then the engineer will also aim to do this, however please note this is not always possible. If parts need to be ordered we will contact the manufacturer and obtain all the information, a quote will then be emailed across to you. Once we have received confirmation you wish to proceed with the repairs in writing all parts will be ordered and the engineer will return to fit ASAP.

  • Does the engineer carry spare parts?

    All of our engineers carry a good selection of commonly required spare parts. When any additional parts are required, we can obtain manufacturer-approved spare parts. Once ordered, we will let you know precise timescales for completion of work to allow you to plan your schedule efficiently.

  • I am a new customer what do I do?

    The quickest way to book a service call as a new customer is to either fill in the form on the website, or send an email to [email protected] with all your site and equipment details. Someone from the service team will come back to your with rates and next steps to get this all booked in for you, it is a quick and easy process. You can also call the office on 03333 580 395 if you have any questions.


  • Do you offer maintenance contracts?

    We offer a full range of pre-planned maintenance packages (PPM) to suit any commercial kitchen or budget from small independent restaurants to commercial catering. Our engineers will come out and regularly test and service your kitchen equipment and repair or replace any parts before they wear out or malfunction. This can include the servicing of ovens, refrigeration units and chillers, extraction and ventilation, air conditioning units, ice machines, and all other commercial kitchen equipment.

Still got questions?

Were here to help

Call us Monday – Friday: 09:00 – 17:30

03333 580 395