Care Homes Sector
Certa Service provides more than just high-quality servicing and maintenance to those operating kitchens in the care health and social care sector. We also provide support and advice on how to maintain equipment to adhere to strict hygiene standards and to keep your customers safe.
How we support kitchens in the health and social care sector
At Certa Service, we understand how vital hygiene is for kitchen areas in care homes, nursing homes and those providing food for those being looked after in their own homes. Ovens and chillers need to operate at precisely the correct temperature and equipment such as ice machines must be deep cleaned regularly to prevent contamination and to protect the health of vulnerable people.
We provide pre-planned maintenance packages (PPM) that are tailored to suit your needs and budget. Equipment such as boilers for tea and coffee making and liquidisers and blenders for pureed food are perhaps more vital here than in other sectors, especially when backup equipment is not always available due to budget restrictions. Our engineers will fully service all your equipment to ensure that it is working properly and to prevent unwanted breakdowns, which could have serious ramifications for those who rely on your food service. We will also offer support and advice as to how to keep equipment working at an optimal level, for example how to prevent limescale build-up in your appliances and suggestions for daily cleaning and maintenance checks that could prevent or highlight problems before they develop. Our engineers are also fully certified to carry out gas safety checks to ensure you are operating under health and safety guidelines.
Benefits of using Certa Service
- Pre-planned maintenance packages that are rigorous and affordable
- Highly qualified engineers who understand the needs of your kitchen and your busy staff
- Swift breakdown service wherever you are in the UK
Frequently asked questions
If you’re not sure where to start, here are some questions we get asked a lot.
- Can I pay by credit card?
Yes, you can. We accept all major UK debit and credit cards.
- Do you offer maintenance contracts?
We offer a full range of pre-planned maintenance packages (PPM) to suit any commercial kitchen or budget from small independent restaurants to commercial catering. Our engineers will come out and regularly test and service your kitchen equipment and repair or replace any parts before they wear out or malfunction. This can include the servicing of ovens, refrigeration units and chillers, extraction and ventilation, air conditioning units, ice machines, and all other commercial kitchen equipment.
- Will the Engineer fix the fault first time?
Although we endeavour to fix faults on our first visit, there will, of course, be occasions where additional non-standard parts are required. On these occasions, we will arrange for the swift delivery of the spare part. We will then schedule our engineer to return as soon as possible. We guarantee to keep you informed of timescales and ensure all deadlines are completed on time and on-budget.
- Can you look after everything in my kitchen?
We have engineers who specialise across a wide range of kitchen equipment. On infrequent occasions, our engineer is unable to help we will be able to offer advice and engage with a trusted partner to assist you fully.
- Does the engineer carry spare parts?
All of our engineers carry a good selection of commonly required spare parts. When any additional parts are required, we can obtain manufacturer-approved spare parts. Once ordered, we will let you know precise timescales for completion of work to allow you to plan your schedule efficiently.
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