One-off commercial kitchen equipment maintenance
Although we always recommend consistent pre-planned maintenance, we also understand that there are still times when your commercial kitchen equipment needs one-off maintenance or support for individual equipment.
We can deliver one-off emergency repairs, maintenance and servicing to commercial kitchens who prefer to partner with us without a full kitchen equipment maintenance contract. We can advise, diagnose and fix problems as they arise, helping you to ensure that your commercial kitchen runs efficiently. Using Certa Service to maintain your commercial catering equipment will also often help prevent and mitigate breakdowns by identifying faults ahead of engineer attendance. By building a trusted partnership you’ll benefit from our extensive industry and technical experience and enjoy the benefits and trust it brings.
Frequently asked questions
If you’re not sure where to start, here are some questions we get asked a lot.
- How many items can the engineer inspect while on site?
If you have more than once issue it is always helpful for us to know about these before the visit, and then the engineer can be made aware. The engineer can look at as many items as required while there, so don’t worry if you have more than one unit that is faulty. Please note specific engineers are require for Gas/Refrigeration/Extraction etc, so if you have two units from different categories then you may need separate engineers.
- What happens if the engineer can’t resolve the fault on site?
In some cases a first time fix may not be possible and parts will need to be ordered. If a temporary fix can be made then the engineer will also aim to do this, however please note this is not always possible. If parts need to be ordered we will contact the manufacturer and obtain all the information, a quote will then be emailed across to you. Once we have received confirmation you wish to proceed with the repairs in writing all parts will be ordered and the engineer will return to fit ASAP.
- Does the engineer carry spare parts?
All of our engineers carry a good selection of commonly required spare parts. When any additional parts are required, we can obtain manufacturer-approved spare parts. Once ordered, we will let you know precise timescales for completion of work to allow you to plan your schedule efficiently.
- I am a new customer what do I do?
The quickest way to book a service call as a new customer is to either fill in the form on the website, or send an email to [email protected] with all your site and equipment details. Someone from the service team will come back to your with rates and next steps to get this all booked in for you, it is a quick and easy process. You can also call the office on 03333 580 395 if you have any questions.
- Do you offer maintenance contracts?
We offer a full range of pre-planned maintenance packages (PPM) to suit any commercial kitchen or budget from small independent restaurants to commercial catering. Our engineers will come out and regularly test and service your kitchen equipment and repair or replace any parts before they wear out or malfunction. This can include the servicing of ovens, refrigeration units and chillers, extraction and ventilation, air conditioning units, ice machines, and all other commercial kitchen equipment.
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